Privacy Policy

Wash Wave Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our laundromat located at 720 Wolcott Street Unit 1, Waterbury, CT 06705, use our website, or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Phone number
• Email address
• Mailing address
• Payment information (processed securely through third-party payment processors)

Non-Personal Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on our website
• Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our laundry services, including Wash & Fold service
• To process your transactions and send related information
• To communicate with you about your orders, services, promotions, and events
• To respond to your inquiries and provide customer support
• To improve our website, services, and customer experience
• To comply with legal obligations

SMS/Text Messaging Policy

By providing your mobile phone number, you explicitly consent to receive text messages from Wash Wave Inc. regarding your laundry orders (e.g., "ready for pickup" notifications), customer service updates, and occasional promotional offers.

Please be aware of the following terms regarding our SMS service:

• Message Frequency: Message frequency varies based on your laundry orders and interaction with our services.
• Rates: Standard message and data rates may apply depending on your mobile carrier plan.
• Opt-Out (Cancellation): You may opt out of receiving text messages at any time by replying "STOP" to any text message you receive from us. After sending "STOP", you will receive one final confirmation message, and we will immediately cease sending SMS messages to your number.
• Customer Support: If you need assistance or experience issues with our text messaging service, reply "HELP" to our messages, or contact us directly at (203) 527-4647 .
• No Third-Party Sharing: Your mobile phone number will strictly be used for Wash Wave Inc. communications. We will not share, sell, or rent your phone number to third parties or affiliates for their own marketing purposes.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with third-party vendors who assist us in operating our business (e.g., payment processors, delivery partners)
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable cookies, some parts of the website may not function properly.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of any inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

9. Connecticut Privacy Rights

As a business operating in Connecticut, we comply with the Connecticut Data Privacy Act (CTDPA). Connecticut residents have additional rights, including the right to access, correct, delete, and obtain a copy of their personal data. To exercise these rights, please contact us at the information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Wash Wave Laundromat
• 📍 720 Wolcott Street Unit 1, Waterbury, CT 06705
• 📞 (203) 527-4647
• ✉️ info@darkslategray-ibex-541100.hostingersite.com